BJ Sign World – Refund & Return Policy

Overview

At BJ Sign World, we specialize in customized signage and branding products. Due to the personalized nature of our products, we maintain a strict refund and return policy. We encourage customers to carefully review product details before placing an order.

1. Customized Products

Most BJ Sign World products are made-to-order and customized according to customer requirements such as size, material, design, color, and text.

Customized products are non-refundable and non-returnable once the order has been confirmed and production has started.

Customers are responsible for verifying design details, spelling, measurements, and specifications before approving the final design.

2. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery.

To process your request, please share:

• Order ID
• Photos of damaged product
• Photos of packaging
• Description of issue

After verification, we may offer:

• Replacement product
• Repair service
• Partial or full refund (if applicable)

3. Order Cancellation

• Orders can be cancelled within 12 hours of placing the order
• Once production has started, cancellation is not allowed
• Refunds for cancelled orders may take 5-7 business days

4. Incorrect Information Provided by Customer

BJ Sign World is not responsible for errors in final products due to incorrect information provided by customers such as:

• Incorrect spelling
• Wrong dimensions
• Incorrect design approval
• Wrong shipping address

Please review all details carefully before confirming your order.

5. Shipping Issues

BJ Sign World is not responsible for delays caused by courier companies, natural disasters, or unforeseen circumstances. However, we will assist in tracking shipments and resolving delivery issues.

6. Refund Processing Time

Approved refunds are processed within 5-10 business days and credited to the original payment method.

7. Contact Us

For refund or replacement requests, contact our support team: